Frequently Asked Questions

Order early! We recommend placing your orders well in advance of major holidays to ensure timely delivery. For Christmas, order before December 1. For Valentine's Day, please order before January 15. For birthdays, try to order at least 4 weeks prior to the needed day. During postal interruptions, we can not guarantee delivery dates.

Every parcel that leaves Wicked Stones begins its journey from the beautiful forests of Northern Ontario Canada. Unlike many larger businesses, we don't have access to regional shipping networks or discounted courier services. From our little woodland studio, every order travels with tracked Canada Post service so it arrives safely at your door.We work hard to keep our shipping charges as close as possible to our actual costs. We don't believe in hiding shipping costs inside our product prices, and we don't believe in making a profit from postage either. Our goal is simply to package your treasures with care, send them safely on their way, and be honest about what it costs to get them there.Thank you for supporting a small Canadian artist. Your kindness helps keep Wicked Stones creating, exploring, and sharing the magic of the forest for years to come.FREE SHIPPING ON ORDERS OVER $150Under $149.99, shipping $21.95

Your order will be processed within 2 to 3 business days. Your treasures are packaged right at Wicked Stones in our studio/shop. Once ready, it will be dropped off at our delivery carrier service. Delivery times vary depending on the time of year or when there are postal disruptions. During those occasions, we'll reach out to you to discuss options. Shipping takes approximately 7 to 14 business days.

Yes! Of course! Just follow these easy steps: 1. Pick the crystal treasure you would like to send. If you would like a small note included? Just ask when ordering by sending an email. Click here to do that. 2. Add your address to the billing section and provide your contact information. 3. Enter the recipient's mailing address in the shipping section. Make sure to double-check the mailing address to ensure accuracy. 4. Once you've confirmed all the details, complete your purchase. Please note that once the package has been mailed, we can't stop the package from going, so it's essential to verify the recipient's address carefully. This process guarantees your thoughtful gift arrives at the right destination.

We really work hard to ensure you love your treasures. But sometimes things happen. Here's some important information regarding returns. Not all our items are returnable. These items are non-refundableFinal sale itemsEarrings (for health and safety reasons)mystery itemssurprise packagesherbal items that have the seal broken.Returns must be started within 7 days after your package arrives. Items should be returned in the same packaging. If it arrived in a box? Return it in the box. Items must be in original condition and undamaged for a return. If you got a gift from somebody else who had your present mailed to you, and you want a return? Please work with the sender to have the return completed. FOR GIFTS: All financial returns will go back to the original buyer's account.To start a return:Contact us to advise you have a return. Click here.Items must be returned in original packaging (Or in a similar box)Return address: Wicked Stones, PO Box 40025, Long Lake RO PO, Sudbury, Ontario, Canada, P3E0B2Original shipping fees are non-refundable.You are responsible for the return shipping fees.Damage during shipping:If there is a breakage during shipping, please take photos and send them so we can assess the damage. No one likes broken things when they arrive in the mail. We'll do our best to help you out.Can I exchange my item? Yes, that's possible. If the item is unworn and new, we can arrange something. You would be responsible for the shipping fees to return the item as well as the shipping to replace the item being sent back to you.

We accept most major credit cards. Visa MasterCard American Express Discover. Paypal If you have a gift certificate: Each certificate has a code that you can enter during the checkout of your order. If you would like more information on our gift cards, click here. Using one of our E-Gift cards, you can redeem it on our website with no expiry date.

We really strive to process orders as quickly as possible. Due to this, we are not easily able to make changes or modify it once you have placed your order. If you placed an order and there is an error, you can reach out to us (Click here), but it has to be before we begin processing (*Usually, within the hour is necessary for any changes.*)

YES! Unless it is an INTUITIVE PICK. At Wicked Stones, we guarantee that you will always receive the crystal you see in the product listing unless it is specifically stated otherwise. If there is an intuitive pick for a particular crystal you have chosen, you will know before ordering. If it is an intuitive pick, it will often be a set of crystals that we'll choose for you. Or a mystery crystal set or piece of jewelry. We know and understand that each crystal is unique and has its own special energy, so we take great care to photograph each item individually. You can even ask us to take more photos to send to you if you would like to get a better look at it.

Every piece of jewelry at Wicked Stones has the exact size on the product description. NECKLACE and CORD LENGTHS: You are able to order necklaces in the length you wish to have when placing your order. Standard measurements are 18, 20, 22 and 24 inches. If you require longer or shorter? Just ask when ordering. BRACELETS: Bracelets are normally 7 to 8 inches, and if you need a custom size? Please feel free to ask. To measure correctly for bracelets, use a soft, fabric measuring tape or a piece of string. Place it loosely around your wrist at the smallest section where you would like to wear your bracelet. Make sure it is not tight, you need to have about 1/4 inch wiggle room, as larger beads take up more space. If you are using a string, lay it flat on a ruler and measure, adding 1/4 inch.

Not sure what to get someone as a gift? Why not send a gift card? CLICK HERE.

Congrats! Someone sent you a gift card!! Here's how you use it: Pick out the items on our website you are drawn to and add them to your shopping cart. Your gift card will be redeemed during checkout. Add the code for your gift card into the promo code area and click apply. Any difference between the cost and your gift card will now show up in the shopping cart area.

We work with a few types of wire here at Wicked Stones. Every handcrafted item will list the wire used to create your unique one-of-a-kind piece in the description as well. Sterling silver: Sterling silver is the perfect wire for crystal wrapping that is intended to last for generations! This is a precious metal that is strong and not easily tarnished. It is super easy to clean using a silver polish cloth to return it to its original shine. It's meant to be generational and long-lasting and is usually most suitable for those with sensitivity to metals. (Keeping in mind we are all unique humans, and our sensitivities are never the same). Artisan Wire: Artisan wire is our more affordable line of wire that is highly tarnish-resistant. The colours come in silver, brass, gold and rose gold. The inner core is usually copper or brass (depending on the wire colour and style). You will always find the wire type used to create your unique piece of handcrafted jewelry listed in the description. It is suggested you keep this type of wire jewelry out of moist areas, such as pools and humid locations. Keep it dry and wipe clean when needed. Copper Wire: We all react in our own way to copper metal, and it's important to note that over time, the wire will change. Coated copper is more tarnish-resistant, but after time, it will also begin to age. A good suggestion would be to keep your copper jewelry away from humid and damp areas. Store it in a dry location when not wearing it. Bare copper wire will tarnish faster. IMPORTANT: I choose to let copper age naturally, allowing it to develop its own unique character over time. As it’s exposed to air, moisture, and the oils from your skin, copper will gradually darken and form a natural patina, a soft, rich layer that can range from warm browns to earthy greens. This slow transformation is part of its beauty, telling the story of how it’s been worn and loved. I don’t use harsh chemicals like liver of sulphur to artificially speed up this process, because I believe in letting each piece evolve in its own time. If you prefer the brighter copper glow, you can gently polish it with a soft cloth or a jewelry-safe polishing pad to restore its shine. Whether you embrace the rustic charm of aged copper or like to keep it gleaming, your jewelry is meant to be enjoyed your way. Stainless Steel: Some of our earring findings are made of stainless steel and will be marked as such in the product description. Alloy: We occasionally use metal alloy made charms on some of our pieces but it will be noted of the metal type in the description. Pewter: We don't use it often, but sometimes there's an awesome piece that has a pewter section. All our pewter is lead-free.

We use a variety of metals in our jewelry creation. They are: Sterling silver Artisan plated coated wire (copper or brass inner core) Copper Stainless steel It is very important to understand that allergies can happen. Every person is unique, and your reaction will be different than others. Nickel allergies are one of the most common documented metal reactions, and it is a common ingredient in many metal types. These types of allergies can occur at any stage in life, come about quickly or even take longer periods of time to develop. Symptoms are usually localized to the area of contact. Skin reactions can also occur with certain metal types, such as copper. It can alter the colour of our skin and tarnish more easily. There are many factors that cause metal tarnish, and everyone will have their one unique experience, as it also depends on your humidity and body chemistry. Sterling silver also tarnishes, but can be easily cleaned. Alloys: Normally, we keep these types of metals limited to charms and beads. Alloys are a mixture of a variety of metals. NOT ALL HYPOALLERGENIC metals are nickel-free. You may find that you also react to surgical steel earrings and metal, as there can be traces of nickel present that can trigger allergic reactions. At Wicked Stones, we ask that you make sure you are aware that you can have a reaction to metal types. If you are sensitive, please read the information provided in the description, which will tell you which metal your treasures are made of. Earrings are especially important to investigate, as that's where most people notice a reaction to metal types. We strongly suggest proper cleaning of your ear jewelry before wearing. And always, if you are concerned or worried, please check with a physician regarding any metal allergies you may be experiencing.

We have various types of cords and necklaces we offer with our crystals. Here are some helpful tips about what's in your order. Leather and water don't like each other much. They really are not friends. We've run tests, and the average lifespan of a leather cored necklace is about 9 to 12 months of 24/7 wear. They will break over time. Showers really shorten their lifespan so consider taking it off now and then. You can often warm the cord by running it between your fingers if it gets stuck in the wrong shape, and as it warms, it will change shape. Vegan *leather* cords like to be worn. The ones that I offer tend to get stiff if you are not wearing them. Lay them flat when not wearing or hang them. Stuffing them into a drawer with no care will create a nasty, ugly mess that won't be easy to straighten out. Never, ever coil them up to store them or they will retain that shape. Sterling Silver chains last a long time, but will need to be cleaned. Tarnish happens no matter what. They can be worn 24/7, but don't much like pools and other areas with high chlorine. You can hang them up when not wearing them or store them wrapped loosely in a soft bag or pouch with no tension on the necklace. Silver plate chains WILL tarnish over time. Store them in a soft pouch or bag loosely so there is no strain on the links. Stainless Steel chains usually last a long time. They tend to get dull, but you can often clean them up with a little mild soap and water. You can store these in a soft bag or pouch as well. Fabric cord knotted end necklaces always need to have their knotted ends checked once and a while. We really strive to get those knots secure, but over time they can loosen. Please check and re-tighten often to ensure the safety of your crystal pendant. Cotton cords with a clasp don't like to get wet. The moisture softens the material and over time, the cord clasp can break down. So keep your necklace out of pools, showers, tubs or any other humid locations for extended periods of time.

Storage When not wearing your crystal, try to store them somewhere where they will not fall and hit the floor. Crystals will break and should be considered fragile. Consider picking up a small box to store them in as you would any fine jewelry or place them in a drawer. A suggestion would be to wrap the stones in a soft cloth so they won't be scratched by other crystals or items nearby when not in use and the cords wont tangle as much. Sunlight Sunlight is not your crystal's friend (For the most part - it's okay for some, not so much for others.) Be aware that prolonged exposure to sunlight will change the original colour of crystals so keep your gems out of the sun. Amethyst is a big no-no for being in the sunshine as it will pull the colour from the crystal over time. Tarnish Silver. Always. Tarnishes. Do not store them in humid or hot areas, as it may cause quicker tarnishing. Sterling silver WILL tarnish, no matter what you do as there are various conditions that cause this. Be aware that you will need to clean your silver from time to time. There are many things that can cause tarnish, like your hairspray, the soap you use, your body chemistry, sun tan lotion and oils. The universe is a hodgepodge of tarnish recipes just waiting to happen. Please do not use sterling dip to clean your pendants. Use a soft polishing cloth and take the time to clean safely. Often, crystals can be damaged by chemicals. Breakage Crystals and gems can break when dropped, so be cautious when taking them off and on. They can also break during storage if you have decided to hang them and they get banged around. Cats are notorious for playing with dangling crystals if you let them, and they may break. Bathrooms are notorious places for crystal breakages! If you plan on taking them off before showering, do so away from porcelain sinks and tubs, as if they fall and hit those, they most likely will break. Please, no hot tubs or high chlorine areas! Cleaning We suggest cleaning your jewelry with a soft, non-abrasive cloth meant for silver cleaning. Often, just showering and using soap will help clean "some" of the tarnish off. Avoid using liquid dip silver cleaners as this can damage softer crystals.

Crystal Cleansing Before your crystal makes its way to you, we cleanse its energy here in our studio with care and intention. But crystals are sensitive things and they do absorb energy along the way, from the postal journey, from handling, from the environments they pass through. So it is always a lovely idea to give your new crystal a fresh cleanse when it arrives and to cleanse it regularly as you work with it. Here are some of the most gentle and effective ways to do that. Moonlight is our favourite and the most universally safe method for every crystal. Simply place your stone on a windowsill or outside overnight during any moon phase and let the lunar energy do its work. Full moon nights are particularly powerful but any night will do. This method works beautifully for every crystal without exception. Sound cleansing is wonderful and completely safe for all stones including the delicate ones. A singing bowl, a tuning fork, even playing gentle music near your crystals will clear their energy effectively. The vibration does the work. Selenite is one of the most practical cleansing tools you can have. Simply place your crystal on or beside a piece of selenite overnight and it will be cleansed and recharged by morning. Selenite never needs cleansing itself which makes it a wonderfully easy tool to work with. Smoke cleansing using dried herbs like sage, cedar, or palo santo is a traditional and effective method. Pass your crystal slowly through the smoke with a clear intention to release any energy that does not belong to it. Sunlight works beautifully for some crystals but please be careful. Many stones will fade with prolonged sun exposure including amethyst, rose quartz, citrine, aquamarine, and fluorite. A very brief time in the morning sun is generally fine but we would not recommend leaving them out for extended periods. What to avoid. Water cleansing sounds appealing but is not safe for every crystal. Selenite, howlite, malachite, and hematite are among the stones that should never be placed in water as it can damage or destroy them. When in doubt, choose moonlight or sound instead, both of which are always safe. A general rule of thumb is to cleanse your crystals when they first arrive, after any particularly intense emotional or energetic experience, and regularly if you work with them daily. And always trust your instincts. If a stone feels heavy or dull, it is probably ready for a cleanse. You will develop a feel for it over time.

Shopping for healing stones can be challenging. First off, we love and adore what we do here at Wicked Stones. We began our journey with healing crystals back in the late 90s when the internet just really started to grow. We've been around a long, long time, sharing the joyful energy of our creations. But the one thing we have always told our wonderful clients is to listen to and trust their intuition and inner voice. We can tell you all about us, our adventures and such, but when it comes down to buying? Look around, send messages and get to know us. So if you are looking around and checking our site out, and it feels good? Then follow that. We have worked with a lot of people over the past few decades and understand that choosing a healing crystal is a journey. A little history: We have been working with crystals and gemstones since the mid to late 90s. During this time, we've been helping people via email, text message, phone and in person to find that special crystal they are seeking. That takes time, and often we spend days, weeks and even months with clients trying to get exactly what they need. Crystal healing has to feel right for you. Our crystals and jewelry have been featured in gift shops across Canada over the decades. The stones you see on Wicked Stones are, for the most part, found at local shows, and at reputable vendors across Canada, and some are even from old collections from fellow crystal enthusiasts. There are even some crystals that I've hand-picked in nature in our travels across the world. (We'll always let you know that in the listings). This is my joy and my passion, and I'm doing this because I love crystals, and I'm not only making a piece of art for you to wear, I'm spreading the healing energy across the world. With that said, you will no doubt notice tiny errors on my website or things that are just odd now and then. The reason for that is that we're humans behind this website. Everything is handcrafted with great passion and love for what we do. But some days, there's just not enough coffee in the world and we can make spelling errors or mess up a photo now and then. Everything in our business is done right here in our studios and we are simply in love with the entire process. Cheers to you! And we hope you find the best crystal for your healing journey.

We take great care with all our crystals and gemstones. Since 1999, we have been incredibly lucky to be working hand in hand with local, family run crystal and gemstone business here in Canada. Many of our crystals arrive from various locations around the world, with very few people or businesses in between. Some of our crystals even arrive with the original dirt from the mines still surrounding the stones! (Often it takes a fair amount and effort to clean these beauties up!) Also, many of our gems have been sourced from local collectors, collections, friends and family. And sometimes we get lucky enough to even find crystals ourselves in our travels!

We looooveee crystals and gemstones!! That's what started us on this journey all those decades ago. Here are a few of Vikki's favourite crystals: Green Tourmaline when I'm manifesting abundance and needing luck Rose Quartz Ema Egg: for when I'm feeling moody and low and I need a little emotional TLC. I keep a piece in front of my keyboard for days when I am feeling the blahs and my heart feels heavy. It keeps me focused on joyful vibes. Labradorite: I have a few pieces next to my pillow to help inspire creative dreams. Jade and Pearls: I always wear this combo of beads on an anklet when I travel to help keep me feel safe and protected. Quite frankly, our working studio has so many crystals from our travels that there are days we are tripping over them trying to get into the shop. We are so very, very glad you have decided to join with us on this journey for finding the stone that resonates with your needs and desires.

If you have another question you need answered? Click the chat button on the bottom right of your screen. You can also send an email by clicking here: Contact Us Page

This privacy notice applies solely to information collected by Wicked Stones Information Collection, Use and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Orders We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. Cookies We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. The use of a cookie is in no way linked to any personally identifiable information on our site. Links This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Surveys & Contests From time to time, Wicked Stones may request information via surveys or contests. Participation in these surveys or contests is completely voluntary, and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal/zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of this site.

It's important to note that crystal healing does not take the place of standard licensed medical and healthcare practices, diagnosis and healing techniques. Crystals and herbals are companions on your journey when changing your life and are to be used to strengthen and empower your intentions. Wicked Stones does not guarantee a particular result when using our crystals for healing. If your purchase contains candles or herbs, incense or other items you intend to burn, ensure your candles and incense are placed in the proper heat-safe holders and never, ever, ever leave the burning item unattended. Wicked Stones is not responsible for damage caused by negligence and or unsafe burning. All our healing items are intended to partner with your intentions and goals and assist you. The power to change is within you, and I can only offer you the tools for your own success. On a happy note? Over the decades, I've seen a lot of great success from those I've worked with. Thank you for taking the time to read this.