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Frequently Asked Questions

  • How can I be sure that I will receive the exact crystal I see in the product listing
    At Wicked Stones, we guarantee that you will always receive the crystal you see in the product listing unless it is specifically stated otherwise. If there is an intuitive pick for a particular crystal you have chosen, you will know before ordering. We know and understand that each crystal is unique and has its own special energy, so we take great care to photograph each item individually. You can even ask us to take more photos to send to you if you would like so you can get a better look at it. This means that the crystal you choose is the crystal you will receive.
  • Where do you source your crystals?
    Over the past 20 years, we have been incredibly lucky to be working hand in hand with another family business here in Ontario. Our crystals arrive from various locations around the world with very few people or businesses in between. Some of our crystals even arrive with the original dirt from the mines still surrounding the stones! (Often it takes a fair amount and effort to clean these beauties up!) Also, many of our gemstones have been sourced from local collectors, friends and family. Wicked Stones has been around since the 1990s and we have built a trustworthy supply line to ensure we offer beautiful and authentic gemstones and crystals.
  • Care for the necklace that comes with your pendant
    We have various types of cords and necklaces we offer with our crystals. Here are some helpful tips about what's in your order. Leather and water don't like each other much. They really are not friends. We've run tests and the average lifespan of a leather cored necklace is about 9 to 12 months of 24/7 wear. They will break over time. Showers really shorten their lifespan so consider taking it off now and then. You can often warm the cord by running it between your fingers if it gets stuck in the wrong shape and as it warms it will change shape. Vegan *leather* cords like to be worn. The ones that I offer tend to get stiff if you are not wearing them. Lay them flat when not wearing or hang them. Stuffing them into a drawer with no care will create a nasty ugly mess that won't be easy to straighten out. Never, ever coil them up to store them or they will retain that shape. Sterling Silver chains last a long time but will need to be cleaned. Tarnish happens no matter what. They can be worn 24/7 but don't much like pools and other areas with high chlorine. You can hang them up when not wearing them or store them wrapped loosely in a soft bag or pouch with no tension on the necklace. Silver plate chains WILL tarnish over time. Store them in a soft pouch or bag loosely so there is no strain on the links. Stainless Steel chains usually last a long time. They tend to get dull but you can often clean them up with a little mild soap and water. You can store these in a soft bag or pouch as well. Fabric cord knotted end necklaces always need to have their knotted ends checked once and a while. We really strive to get those knots secure, but over time they can loosen. Please check and re-tighten often to ensure the safety of your crystal pendant. Cotton cords with a clasp don't like to get wet. The moisture softens the material and over time, the cord clasp can break down. So keep your necklace out of pools, showers, tubs or any other humid locations for extended periods of time.
  • What types of wire do you use for your jewelry?
    We work with a few types of wire here at Wicked Stones. Every handcrafted item will list the wire used to create your unique one-of-a-kind piece in the description as well. Sterling silver: Sterling silver is the perfect wire for crystal wrapping that is intended to last for generations! This is a precious metal that is strong and not easily tarnished. It is super easy to clean using a silver polish cloth to have it return to its original shine. It's meant to be generational and long-lasting and is usually most suitable for those with sensitivity to metals. (Keeping in mind we are all unique humans, and our sensitivities are never the same). Artisan Wire: Artisan wire is our more affordable line of wire that is highly tarnish-resistant. Extra measures have been taken in the creation process of this type of wire to extend the beautiful longevity of its incredible shine. The inner core is usually copper or brass (depending on the wire colour and style). You will always find the wire type used to create your unique piece of handcrafted jewelry listed in the description. It is suggested you keep this type of wire pendant out of moist areas such as pools and humid areas. Keep it dry and wipe clean when needed. You'll discover that we use both silver, gold and copper toned wires on some of our product lines. Copper Wire: Our copper collection is crafted using beautiful copper wire. We all react in our own way to copper and it's important to note that after time, the wire will change. Coated copper is more tarnish-resistant but after time it will begin to age. A good suggestion would be to keep your copper jewelry away from humid and damp areas. Store it in a dry location when not wearing it. Bare copper wire will tarnish faster.
  • Jewelry storage and Crystal Care
    Storage When not wearing your crystal, try to store them somewhere where they will not fall and hit the floor. Crystals will break and should be considered fragile. Consider picking up a small box to store them in as you would any fine jewelry or place them in a drawer. A suggestion would be to wrap the stones in a soft cloth so they won't be scratched by other crystals or items nearby when not in use and the cords wont tangle as much. Sunlight Sunlight is not your crystal's friend (For the most part - it's okay for some, not so much for others.) Be aware that prolonged exposure to sunlight will change the original colour of crystals so keep your gems out of the sun. Amethyst is a big no-no for being in the sunshine as it will pull the colour from the crystal over time. Tarnish Silver. Always. Tarnishes. Do not store them in humid or hot areas as it may cause quicker tarnishing. Sterling silver WILL tarnish no matter what you do as there are variable conditions that cause this. Be aware that you will need to clean your silver from time to time. There are many things that can cause tarnish like your hairspray, the soap you use, your body chemistry, sun tan lotion and oils. The universe is a hodgepodge of tarnish recipes just waiting to happen. Please do not use sterling dip to clean your pendants. Use a soft polishing cloth and take the time to clean safely. Often crystals can be damaged by chemicals. Breakage Crystals and gems can break when dropped so be cautious when taking them off and on. They can also break during storage if you have decided to hang them and they get banged around. Cats are notorious for playing with dangling crystals if you let them and they may break. Bathrooms are notorious places for crystal breakages! If you plan on taking them off before showering, do so away from porcelain sinks and tubs as if they fall and hit those they most likely will break. Please, no hot tubs or high chlorine areas! Cleaning I suggest cleaning your jewelry with a soft, non-abrasive cloth meant for silver cleaning. Often just showering and using soap will help clean "some" of the tarnish off. Avoid using liquid dip silver cleaners as this can damage softer crystals.
  • Can you help me find a crystal?
    There is a lot of information out there for you to discover. When we first started, there weren't a lot of websites and or resource books for quick information. So we spent a lot of time working one-on-one with our clients helping them to locate that perfect crystal they needed. That's changed over the decades and now you can discover a lot just by searching! There are tons of books and online and offline resources. But every now and then, you just need a little help with something. If you have a question or need a little advice? Feel free to send a note and I'll answer as soon as I possibly can. I may have to ask you a few personal questions to get to know the issue a bit more clearly. Usually we try to answer as quickly as possible.
  • Payment methods
    Credit Cards: We accept Visa and Mastercard in Canadian funds from Canada and the U.S.A. Paypal: Log into your funded PayPal account and safely use your preferred payment method. Gift Certificate: Each certificate has a code that you can enter during the checkout of your order. If you would like more information on our gift cards, click here Using one of our E-Gift cards, you can redeem them on our website with no expiry date.
  • How much does shipping cost?
    We use Canada Post to ship all items in Canada and the United States. All orders have tracking and we'll send you that number. FREE SHIPPING ON ORDERS OVER $95.00 TO CANADA AND THE USA No coupon code is needed. Your cart will automatically change to free shipping if your order is over $95.00 Shipping in Canada: $16.00 - 7 to 14 business days approx. Shipping to the USA: $18.00 - 14 business days approx. Packages must clear through customs before delivery which can take longer during holiday seasons. CUSTOMS AND DUTY FEES OUTSIDE OF CANADA You may incur custom fees for your package and these fees are not included in your shipping charges. You are responsible for them when your package arrives. HOLIDAY SHOPPING Do you need your item for Christmas? Think early. Please order before December 1 to ensure you or your loved ones will have a memorable Christmas morning. Canada Post slows down in December and it is normal for items to take longer to arrive if shipped in December.
  • How long does it take to process my order?
    We strive to get your order processed in 1 to 2 business days. If your order comes in on a Friday, your package will be in the mail for the very first postal pick-up the following Monday. The only time this changes is during the holidays and or vacation times.
  • Can I send a gift to someone?
    Of course!! We only ask one very specific thing though. Please, please ensure you have the correct mailing address for where your package is going. Wrong addresses given to us for mailing happen a LOT so that's why we stress the importance of getting this information right when placing your order. Once the package has been processed and in the mail system, we can't stop it and get it back to fix the incorrect address. It will often takes weeks for a package to get back to us before we can resend it to the correct address. Also, you are responsible for paying a second shipping charge for the correct address to be re-sent. So double and triple-check when placing your order for a gift. If you are not sure what you want to gift someone? Consider sending a gift card.
  • Can I get free shipping?
    Yes indeed! If your order is over $95.00 your shopping cart will automatically remove the shipping fees. No coupon code is required.
  • Ordering around holiday times
    In Canada: Most orders travelling across Canada usually arrive in about 7 to 14 business days. But we can't control peak times during the holidays, weather issues or standard postal issues that may occur such as delays. Please place your orders early to avoid delays. Valentine's Day: Order before January 25 Christmas: Order before December 1 Birthdays: Try to order at least 3 weeks prior to the needed day For orders to the United States orders have to go through Customs and it takes time for packages to be released. During holiday seasons, these time delays can extend anywhere from a week + for items to get through. Keep that in mind when ordering. Valentine's Day: Order before January 18 Christmas: Order before December Birthdays: Try to order at least 4 + weeks prior to the needed day
  • Return Policy
    Not all items are returnable. Things I don't take back are: Mystery Gifts (crystals, herbs and or tins) Earrings (Health and sanitary reasons) Herbal items and tins if the seal has been broken Returns must be started within 7 days after your package arrives. Items should be returned in the same packaging. If it arrived in a box? Return it in a box. Items must be in original condition and undamaged for a return. If you got a gift from somebody else who had your present mailed to you and you want a return? Please work with the sender to have the return completed. All financial returns will go back to the original buyer's account. To start a return: Contact me and let me know if you have a return. Items must be returned in original packaging (Or in a similar box) The return address is on the package but in a pinch just contact me and I'll get that to you. Custom fees are non-refundable. Original shipping fees are non-refundable - we already gave that money to Canada Post to ship this to you and they don't refund back. You are responsible for the return shipping fees. Damage during shipping: If there is a breakage during shipping, please take photos and send them to me so I can see what happened. No one likes broken things when they arrive in the mail. We'll do our best to help you out.
  • Contact Information
    There are lots of ways to get in touch with us at Wicked Stones. Direct message on our website.: Tap that contact button on the bottom right of every page. Click the link to send an email Text (From Canada and U.S.A only) 705 822 7657 (add 1 to the start of the numbers) If you would like to send a regular snail mail? Wicked Stones PO Box 40025 Long Lake R.O PO Sudbury Ontario Canada P3E0B2
  • So why should I buy from you?
    Shopping for healing stones can be challenging. First and foremost, I tell everyone to use their intuition and listen to your inner voice. If it feels right to you, then it probably is. So if you are looking around and checking my site out and it feels good? Then follow that. Feel free to reach out and ask me questions. I have worked with a lot of people over the past 20-plus years and I understand that choosing a healing crystal is a journey. A little history: I've been working with crystals and gemstones since 1999. During this time I've been helping people via email, text message, phone and in person to find that special crystal they are seeking. That takes time and often I spend days, weeks and even months with clients trying to get exactly what they need. I'm extremely patient. And, you just can't rush this process. Crystal healing has to feel right for you. The stones you see on my site are, for the most part, found at local shows, and at reputable vendors across Canada and some are even from old collections from fellow crystal enthusiasts. There are even some crystals that I've hand-picked in nature in my travels across the world. (I'll always let you know that in the listings). This is my joy and my passion and I'm doing this because I love crystals and I'm not only making a piece of art for you to wear, I'm spreading the healing energy across the world. With that said, you will no doubt notice tiny errors on my website or things that are just odd now and then. The reason for that is that we're humans behind this website. Everything is handcrafted with great passion and love for what we do. But some days, there's just not enough coffee in the world and I do make spelling errors or mess up a photo now and then. Everything in our business is done right here in our home studios and we are simply in love with the entire process. Thanks for reading.
  • Do you use crystals too?
    Yes! That's what started me on this journey to begin with all those decades ago. My current go to crystal is a gorgeous piece of black and green Tourmaline. This one helps keep negative energy from taking over my moods as well as invites abundance into my life. Also, I have recently put a marvellous Amethyst crystal point over by my printer as it helps to keep the energy in my workspace calm and at peace. And if you are still reading here? Whenever I go on long trips anywhere and I'm driving, I always wear my ankle bracelet made of Jade. I love the calming effect it has and it gives me a sense of protection in my travels. Crystals are my passion and everyone I am friends with probably has more than a few of my pieces as I love sharing them.
  • Questions about your herbs
    Where do your herbs come from? I'm very lucky to be located in an area that is blessed with many wild herbs as well as having the outdoor space to be able to create and work with Mother Nature to grow an abundance of items. The picture to the left is one of our many beautiful Mullein areas on the yard that we've grown. There will be times that I will not sell particular herbs as I need to let my beds and plants rest. This means not all items you have ordered in past years will be available at all times. I am always very clear in my listings on this as the sustainability of my area is more important. Florals are never over picked as I allow the insects, birds and wildlife the opportunity to take what they need. Every herb is picked with love and care for the plants further existence. Some herbals? I can not grow here due to the short and cold season. Even with an active greenhouse area, there's just not enough heat and warmth for some plants. If I don't grow or wildcrift them personally, I buy from a single trusted source that is a Fair Trade greenhouse that is ISO22000 certified.
  • Privacy Policy
    This privacy notice applies solely to information collected by Wicked Stones Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Orders We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. Cookies We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Links This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Surveys & Contests From time-to-time Wicked Stones may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal/zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
  • Disclaimer
    It's important to note that crystal and herbal healing does not take the place of standard licensed medical and healthcare practices, diagnosis and healing techniques. Crystals and herbals are a companion on your journey when changing your life and are to be used to strengthen and empower your individual intentions. Wicked Stones does not guarantee a particular result when using our crystals for healing. All herbal products, florals, incense and offerings are sold to you with the understanding that you will only use these items for their intended purposes. Please do your research on herbal products as we sell these items to you NOT for internal ingestion or use. Reactions to essential oils and herbs can happen, even to those who have used them repeatedly, so please use caution and care. We suggest you keep your herbal products and healing crystals stored safely away from children and pets. All our healing products are sold with positive intentions. We accept no responsibility or liability for the effectiveness of the crystals and herbals sold on our website. We're not physicians or doctors and can't offer you medical advice and suggest you do your research when searching for particular healing crystals and methods. When purchasing and or using our products, you release Wicked Stones from any responsibilities concerning your health, liability, damage, personal, financial or psychological problems that may arise at any time with your use of our products. If your purchase contains candles or herbs, incense or other items you intend to burn: Ensure your candles and incense are placed in the proper heat-safe holders and never, ever, ever leave the burning item unattended. All our healing items are intended to partner with your intentions and goals and assist you. The power to change is within you and I can only offer you the tools for your own success. On a happy note? Over the decades I've seen a lot of great success from those I've worked with. Thank you for taking the time to read this.
Rhondonite healing crystals for self love and care at Wicked Stones in Canada
Privacy Policy
Be Happy
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