Frequently Asked Questions

How do I pay?

All purchases at Wicked Stones are processed securely and safely through our secure shopping cart gateway at Square. Prices are in Canadian dollars. You can also choose to use Paypal if you wish.



Returns

Returns must be started within 7 days after your package arrives. Once the item has been received we will send you an email to notify you that it has arrived and give you the approval for the refund. Items must be unworn and in original condition.

Please do the following to start a return:

  1. Contact me and let me know you have a return.

  2. Explain why you wish to return the item.

  3. Use safe secure packaging (like how it arrived to you) using a bubble wrap envelope and padding.

  4. The return address is on the package but in a pinch just contact me and I'll get that to you.

  5. Custom fees are non-refundable

  6. Original shipping fees are non-refundable.

Damage during shipping: If there is a breakage during shipping, please take photos and send them to me so I can see what happened. No one likes broken things when they arrive in the mail. (Please note, in 20 years of using Canada Post? I've not seen a single breakage so I trust my packaging techniques).

Breakage and loss during regular wear and use: Crystals are fragile. They will break if not handled correctly. Sometimes they get lost. I know, it's happened to me. It stinks and I get sad. If your crystal breaks, please understand that you are responsible for the damage and I do not refund for this type of loss and breakage.

Every circumstance is unique so send me a note - maybe we can find a replacement for you but it will be challenging as crystals are unique and one of a kind. You would be responsible for the fees for making a new crystal pendant as well as the shipping fees. If you want me to work with your existing crystal and re-wrap it so that you can continue to wear it in its new shape? I would need photos of the crystal first to let you know if this is possible. You'd be responsible for the shipping fees to return it to me and the cost to have the crystal re-wrapped and sent back to you.



Privacy Policy

(Very long answer but important to know)

This privacy notice applies solely to information collected by Wicked Stones.

Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time Wicked Stones requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal/zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.



Shipping Information

PLEASE NOTE: There are delays in shipping times due to COVID19. Wicked Stones is located IN Canada. We use Canada Post for shipping. Please ensure you choose the shipping you desire when ordering. CANADA (Tracked) $14.99
Due to Covid, shipping times vary from 5 to 14 days approximate. U.S.A. (UNTRACKED) $14.99
Please note: You can choose TRACKED shipping for your order in the shopping cart. Minimum 14 business days. Packages must clear through customs before delivery which can take longer during holiday seasons. You are responsible for all duty and custom fees U.S.A. (TRACKED) $20.99 Minimum 14 business days to arrive. Packages must clear through customs before delivery which can take longer during holiday seasons. You are responsible for all duty and custom fees.
CUSTOMS AND DUTY FEES OUTSIDE OF CANADA
You may incur custom fees for your package and these fees are not included in your shipping charges. You are responsible for them when your package arrives. SHIPPING DURING CHRISTMAS (ORDER ON TIME!)
If your item is a gift for Christmas, please order by mid November. Not having your gift is sad and no one wants to be sad. Please order early to ensure your package will arrive on time.



Can I get a custom piece created just for me?

Yes. If you are looking for a particular stone or piece of jewelry and you don't see it here on my site, please get in touch with me. Please note though: I am not a silversmith, so I'm unable to make rings with faceted gems that are in the bands. I would suggest looking at your local lapidary society to find a smith that would be able to make you a special custom piece.



I don't see the Crystal I need.

Often I'm working on pieces or just have crystals I've not worked with yet in my shop. If you need something in particular, just ask. I may have it tucked aside or in a pinch, could work with you to find something that would work with your needs.



Can you help me find a crystal?

I've worked with a lot of people over the decades helping them to find just the right crystal. If you are not sure? You can send me an email or text and we can chat. Often I'll ask you a series of questions to get a feel for your situation. Usually when I work with clients this way, the crystal doesn't usually get discovered straight away. I take the time and chat back and forth with you to see what your need really are. This way, you can feel more connected to the entire process. Or if you just have a quick question? No problem. Just send me a note and I'll answer as soon as I possibly can. Please note, I apologize if I may ask personal questions but in order to get to the heart of issues to get the right crystal for you? I may ask difficult questions for you to process. And I'm very open with my responses. I'm a real human here with a heart and feelings and I tend to express my innie thoughts on my sleeve. :)



Do you use crystals too?

I sure do! My current go to crystal is a gorgeous piece of black and green Tourmaline. This one helps keep negative energy from taking over my moods as well as invites abundance into my life. And just over there within reach, is a vibrant rainbow moonstone when working to balance my moods and inspire me to be creative. Sitting right in front of me as I'm working is a natural piece of Starry Jasper. This crystal helps me to learn how to live in the now and experience each and every day as it's a gift. There's joy in each and every moment - you just have to look for it.



So why should I buy from you?

First and foremost, I tell everyone to use their intuition and listen to what you hear. If it feels right to you, then it probably is. So if you are looking around and checking my site out and it feels good? Then follow that.

Here's a little info for you: I've been working with crystals and gemstones since 1999. During this time I've been helping people via email, text message, phone and in person to find that special crystal they are seeking. That takes time and often I spend days, weeks and even months with clients trying to get exactly what they need. I'm extremely patient LOL. And, you just can't rush this process. Crystal Healing has to feel right for you.

The stones you see on my site are, for the most part, found at local shows, at reputable vendors across Canada and some are even from old collections from fellow crystal enthusiasts. There are even some crystals that I've hand-picked in nature in my travels across the world. (I'll always let you know that in the listings).

I'm not a factory. This is my joy and my passion and I'm doing this because I love crystals and I'm not only making a piece of art for you to wear, I'm spreading the healing across the world. With that said, you will no doubt notice mistakes on my website, or beads out of place on bracelets or even a crystal wrap that's just not centered or right. That's because I'm not a robot and these hand crafted pieces are just that - hand crafted.

I want you to be happy with your crystal.



How can I contact you?

The best way to contact us is by using the Contact Page and sending a direct message. Use Facebook? Hit me up on Messenger . Shy? Send me an email? Click here. There's also a chat feature here on my site - send me a note. If I'm online I'll message you right back. Telephone: You can call free in Canada 1-705-822-7657. If you are in the United States you will be charged your service providers fee for international text/calls. Your call will always go to voice mail so please leave a message and the best way to contact you and time. Just message.. I'll get back to you a lot faster anways.



Do I get a necklace with my crystal?

If you request one when you order, yes. Otherwise one will not be included. How long will my leather cord last? If you wear your cord 24/7 and never take it off? The "average" lifespan is around 8 to 12 months of wear. I've had others use their cords for years for occasional use. Note: this is not a guarantee as body chemicals, soap types or other factors do cause leather and synthetic products to degrade at varying time periods. This is an on average time length. Always look at your cord and check the areas near the silver coiled crimps for wear and tear. Also check now and then where the crystal sits on the necklace. Those are the key areas you will see the materials begin to break down. When you see this happening it's time for you to buy a new necklace for your crystal. NOTE: The clasp area will tarnish as it's a base metal.



Disclaimer

It's important to note that crystal healing does not take the place of standard licensed medical and healthcare practices, diagnosis and healing techniques. Crystals are a companion on your journey when changing your life and are to be used to strengthen and empower your individual intentions. Wicked Stones cannot guarantee a particular result when using our crystals for healing. All our products are sold with positive healing intentions but we accept no responsibility or liability for the effectiveness of the crystals and products sold on our website. We're not physicians or doctors and can't offer you medical advice and suggest you do your research when searching for particular healing crystals and methods. When purchasing and or using our products, you released Wicked Stones from any responsibilities concerning your health, liability, damage, personal, financial or psychological problems that may arise at any time with your use of our products.

On a personal note: Yes, I know that's a heavy disclaimer but I do need to point that out. My items are intended to partner with your desires and goals and assist you. The power to change is within you and I can only offer you the tools for your own success. Over the decades I've seen a lot of great success.



Storage and Care

Storage: When not wearing your crystals, try to store them somewhere where they will not fall and hit the floor. Crystals will break and should be considered fragile. Consider picking up a small box to store them in as you would any fine jewelry or place them in a drawer. A suggestion would be to wrap the stones in a soft cloth so they won't be scratched by other crystals or items nearby when not in use and the cords wont tangle as much.

Sunlight: Be aware that prolonged exposure to sunlight will change the original colour of crystals so keep your gems out of the sun.

Tarnish: Do not store them in humid or hot areas as it may cause quicker tarnishing. Sterling silver WILL tarnish no matter what you do as there are variable conditions that cause this. Be aware that you will need to clean your silver from time to time. Note: There are many things that can cause tarnish like your hairspray, the soap you use, your body chemistry, sun tan lotion and oils. The universe is a hodgepodge of tarnish recipes just waiting to happen.

Breakage. Crystals and gems can break when dropped so be cautious when taking them off and on. They can also break during storage if you have decided to hang them and they get banged around. Cats are notorious for playing with dangling crystals if you let them and they may break. Bathrooms are notorious places for crystal breakages! If you plan on taking them off before showering, do so away from porcelain sinks and tubs as if they fall and hit those they most likely will break.

Cleaning: I suggest cleaning your jewelry with a soft, non-abrasive cloth meant for silver cleaning. Often just showering and using soap will help clean "some" of the tarnish off. Avoid using liquid dip silver cleaners as this can damage softer crystals.